Head Office
NU living
Tramway House3 Tramway Avenue
Stratford
London
E15 4PN
T +44 (0)800 819 9390
To get in touch with the right team please select the option which best suits your enquiry
NU build shared ownership
For new build Shared Ownership:
T +44 (0)20 3369 0115
Resale shared ownership
For older re-sale Shared Ownership:
T +44 (0)30 0303 2500 and ask for the Leasehold Team.
Customer service
If you wish to report a defect during office hours (9am to 5pm), please contact our Customer Care Team on 0330 222 0322, or you can email them at [email protected]
To report a defect outside of office hours, please call Your Home Support on 01376 519743, or if it is not urgent, you can email them [email protected].
If the defect relates to a communal area of the building, please call the managing agent relevant to your home. This can be:-
- Hera Management Services on 0845 683 8812, or email [email protected]
- Leasehold management on 020 3675 9933, or email [email protected]
Repair response times will depend upon the severity of the problem and the availability of spare parts, but we will do all that we can to get everything back to normal as soon as possible.
View our Customer Service Charter
View our Customer Complaints Procedure
NU living shared ownership is a part of the Swan Housing Group and is the official selling agent for Swan Housing Association shared ownership properties.
Registered address:
Pilgrim House
High Street
Billericay
Essex
CM12 9XY
Company No. 05207468
Incorporated on 17 August 2004